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Procedure for Parent/Guardian Concern or Grievance
If a parent/guardian has a concern or disagreement, he/she should schedule an appointment to discuss the matter with the teacher and attempt to resolve the disagreement through a discussion. Parents/guardians will not be allowed to address concerns with teachers during instructional time. If there is no resolution to the problem after meeting with the teacher or if the dispute does not involve a specific teacher, then the parent/guardian should contact the appropriate Assistant Principal, who will mediate and attempt to resolve the problem with all parties involved. If the issue is not successfully resolved after the Assistant Principal’s intervention, then the parent/guardian may contact the School Principal who will also attempt of mediation/issue resolution.
If a parent/guardian is unsatisfied with a decision of the Principal, or if the Principal fails to respond either via email or letter in a timely manner (typically 3 business days), the parent/guardian may escalate the concern or grievance through a formal appeal letter to Education Planners with a copy sent to the Principal.
Upon receipt of the formal appeal letter, Education Planners will respond in writing or in person within 5 business days. Depending on the issue, Education Planners may mediate a solution between the Principal and the parent. Education Planners’ primary role is to ensure that the Principal is responsive to the person bringing forth the concern or grievance, and in a manner that is consistent with the mission and values of the school.
Once all efforts to resolve a grievance have been exhausted with the school’s staff, leadership and Education Planners, then a parent may bring a grievance to the attention of the IAS Board as follows:
- All grievances must be made in writing. This allows all parties involved to work from a consistent body of information.
- Generally, the IAS Board will not address a grievance that is made anonymously, based on hearsay, or made on behalf of another family.
- Generally, the IAS Board will not address a grievance where efforts for resolution have not been exhausted through working with the teacher, Assistant Principal, Principal and Education Planners.
- The IAS Board may, at its discretion, notify individual school employees about grievances brought against them.
- For any grievance presented to the IAS Board, discussion will take place in a closed session. A response via written letter will be sent no later than (30) thirty days of receipt of the grievance.
Education Planners Learning Center Foundation of Central Cobb, Inc.
Attn: James Wilson Attn: Chairman of Board
358 Roswell Street, Ste 1200 2144 South Cobb Drive
Marietta, GA 30060 Smyrna, GA 30080